Khadas Shop
Frequently Asked Questions
Ordering & Shipping
Will I need to pay for shipping?
We offer free shipping on all orders through China Post.
If you prefer faster delivery, you can choose express shipping for an additional cost, which typically arrives within one week.
Can you ship to my country or region?
We can ship to most countries worldwide. Please make sure you provide your correct address and phone number.
After payment, how long until my order is shipped?
We can ship to most countries worldwide. Please make sure you provide your correct address and phone number.
Tracking Your Order
When will I receive my tracking number?
You will receive an email with your tracking number once your package has been shipped.
How can I track my package after receiving my tracking number?
Tracking details will be updated on www.17track.net within 8–10 days. Packages are shipped via China Post.
Delivery & Timing
How long will delivery take?
Please refer to our delivery time chart for estimated delivery times. These figures are for reference only, as actual times depend on changing conditions.
Authorized Sellers & Warranty
What risks come with buying Khadas products from unauthorized sellers?
Check the “Our Partners” section for official sales channels and distributors. Purchasing from unauthorized sellers or the grey market means Khadas cannot offer warranty or after-sales support for counterfeit, outdated, or missing products.